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Safran Group
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Technical service representative
Safran Group Grand Prairie, TX
$42k-53k (estimate)
Full Time | Business Services 4 Days Ago
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Safran Group is Hiring a Technical service representative Near Grand Prairie, TX

The ideal candidate will technically assess the reason for return of engines, modules, FCU / HMU's, or isolated parts to TMUSA in order to develop a comprehensive workscope document describing the series of operations to be performed in accordance with the TMF technical documentation.

The candidate will also provide technical assistance as required to both customer service personnel and MRO technicians in order to ensure an understanding of the operations and / or instructions to be performed within the workscope for returning an engine, module, FCU / HMU, or isolated part back into service per the repair or overhaul requirements.

The primary duties and responsibilities for this position include the following but others can be assigned as needed : Complete technical familiarity and experience with Arriel or Arrius modules, engines, and / or FCU's / HMU's.

Ability to perform a logbook review in order to validate / update the counters of time for tracked components, and to perform a general review of the various logbook sections for identifying additional maintenance interventions since the last repair or overhaul activity.

Assist customer service as required for reviewing with the customer the workscope generated in regards to the reason for return of an asset, and to propose alternative solutions in accordance with TMF's technical documentation.

Assist technical support engineers in analyzing data concerning induction tests or from arrival inspection for providing options to the customer through the customer support department, or for creating a sequence of operations or special instructions within the workscope documentation.

Provide a revised workscope as required based on the discoveries made at disassembly and / or metrology, or from the analysis of particle samples in association with assets returned due to incidents or performance failures at the customer's site, or performance issues at TMUSA's test cell.

Ability to write a technical report for indicating the results of the inspection, the origins of the failure and / or incident at the customer, the damaged observed at disassembly or arrival inspection, and / or the performance data obtained from a pre-induction test.

Participate in continuous improvement initiatives to identify modifications, clarifications, or process changes with TMF's technical documentation that improves the ability to effectively write workscopes that minimize over processing of assets while meeting TMF's technical requirements for repair or overhaul serviceability.

Travel required : 5%, including internationallyRequired "On Call" duty.

Last updated : 2024-05-14

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$42k-53k (estimate)

POST DATE

05/16/2024

EXPIRATION DATE

08/14/2024

WEBSITE

safran-group.com

HEADQUARTERS

EVERETT, WA

SIZE

15,000 - 50,000

FOUNDED

2005

CEO

PAUL SOBOTTA

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About Safran Group

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets.

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The job skills required for Technical service representative include Technical Support, Customer Service, Customer Support, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical service representative positions, which can be used as a reference in future career path planning. As a Technical service representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical service representative. You can explore the career advancement for a Technical service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Service Representative job description and responsibilities

Technical service representatives help customers resolve technical problems associated with a product or service.

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Technical service representatives need to be current on technological developments and trends to be effective on their job.

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Technical service representatives maintain record of call transactions using computer systems and special tracking software.

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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.

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04/12/2022: Lansing, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Service Representative jobs

Understand the customer’s grasp of technology.

02/04/2022: Richland, WA

Have a clear escalation pathway.

03/25/2022: York, PA

Ability to use positive language.

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Consider a professional certification.

02/17/2022: Alamogordo, NM

Create a Service Catalog Template.

01/31/2022: Sioux Falls, SD

Step 3: View the best colleges and universities for Technical Service Representative.

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